Samsung Magician Player is not supported

Samsung Magician: Reader is not supported, After investigating the issue and reviewing various user reports, we have managed to come up with a list of potential culprits that could be causing the issue:

What causes the error ‘Samsung Magician the player is not supported

Samsung Magician is obsolete:

The problem may arise if your SSD drive is not added to the list of supported drives.

If you have a whole new SSD model, the utility will not recognize your drive until you have updated the app to the latest version.

RAID mode is disabled:

The error also appears if users have enabled RAID mode in BIOS settings. In this case, the solution would be to access the BIOS settings, of disable raid and change the configuration of your reader in AHCI.

Samsung NVMe driver is missing from the computer:

Some SDD models (specifically the 950 and 960 EVO models) require that the NVMe driver be installed on the host PC in order to be detected.

Samsung Magician
Samsung Magician “the player is not supported”

The SSD drive does not have enough power to work:

This problem can also be caused by a lack of power in your SSD. This usually happens on computers using USB 3.0 to SATA adapters for establish connection. As the SSD does not have enough power to operate, it will not be detected.

SSD is not connected through an Intel controller:

Some samsung models would have connectivity issues when they are connected via a different controller than Intel’s. This is by no means an official requirement, just an issue that many users have reported.

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In case you have trouble getting your Hard disk, this article will help you by providing you with a list of verified troubleshooting steps. Below is a series of methods that other users in a similar situation have used to resolve the issue.

To ensure the best results, please follow the methods below so that they are presented as ordered by effectiveness and severity of the changes. Let’s get started!

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Solution 1: Check your internet connection

  • The most common reason for this error is that the Wizard Software cannot retrieve the required information from the internet for the reader due to Internet connectivity.
  • Make sure your Internet connection works correctly. If it is disconnected, connect your PC to the internet.
  • Open now the Samsung Magician Drive.
  • Click on the ” Refresh ” (on the top corner left).
  • The Magician Drive go now retrieve the required information, which may take a few minutes in depending on the speed of your internet connection.
  • After a few minutes, the Magician software should display all information about the reader and remove the error ” Player is not supported“.

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Solution 2: Update SSD Driver Version through Device Manager

Let’s start by checking if Windows is able to update your drivers to a newer version through Device Manager.

This will usually resolve the issue if it started to occur after the initial drive installation was interrupted by an unexpected event.

Here is a quick guide to updating the SSD driver version via Device Manager:

  • Press on Windows key + R to open a run dialog.
  • Then type ” devmgmt.msc »And press the Entrance to open the device manager.
  • Yes UAC (User Account Control) prompts you, choose Yes.
  • In the device manager, expand the drop-down menu associated with disk drives.
  • Then click with the right button mouse over SSD drive and click on ” Update the driver“.
  • Yes a new driver version is identified, follow the on-screen instructions to install it on your system.
  • Restart your machine and see if the problem has been resolved on the next boot.

If the issue is still not resolved, continue to the next method below.

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Solution 3: Use Samsung Data Migration

  • If you have connected your SSD to your computer via Usb, the Magician Drive will indicate this error: Player is not supported, unless he is connected directly to the internal motherboard.
  • However, if you want to clone your current hard drive (Windows installation) to new SSD, you must then use data migration software, because the tool is only used for check the performance and references of the SSD.
  • Go to Download center.
  • Expand the Data migration section.
  • Click on the button To download under ” software Samsung Data Migration “.
  • Install and run the software and follow the onscreen instructions to clone your hard drive to SSD.
Samsung Data Migration
Data Migration

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Solution 4: Check for software update (firmware)

  • If the error occurs after system startup, check if a firmware update is in progress.
  • Launch the software version of the Samsung Magician.
  • If you see a update button, click on it. the software will download the firmware and install it.
  • Restart the system when prompted and it should resolve the error issue Samsung Magician “the player is not supported”.

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Solution 5: Disable RAID mode and switch to AHCI

According to various user reports, the problem can also occur if your system has enabled RAID mode in BIOS settings.

Several users reported that they had successfully resolved the issue by entering their BIOS settings, in disabling RAID mode and passing to the AHCI.

Of course, the exact steps in this procedure are specific to the motherboard manufacturer, but here’s a quick summary:

  • During the initial start, press your BIOS key repeatedly until you access the BIOS settings.
  • You can search your BIOS key online or try one of the following options ( F2, F4, F5, F8, F10, F12, Del key).
  • Once you are in your BIOS settings, look for an option called RAID or RAID Support and set it to Deactivated.
  • Then search one SATA mode entry and set it to AHCI.
Switch from RAID mode to AHCI mode
Switch from RAID mode to AHCI mode
  • Then, save your changes and let your computer fully boot to see if the problem is resolved.

Note: According to your motherboard, you can see a entering RAID mode. In this case, set it to AHCI and save your changes.

If the above procedure did not allow you to change your system to AHCI, you can also switch from RAID mode to AHCI mode by following the procedure below:

Note: This procedure only works on Windows 10 versions.

  • Press on Windows key + R to open a dialog Execute. Then type ” cmd »And press Ctrl + Shift + Enter to open a elevated command prompt. Yes UAC (User Account Control) prompts you, choose Yes.
  • In elevated command prompt, type the following command and press the key Entrance :
    bcdedit / set {current} minimal safeboot
The bcdedit / set {current} safeboot minimal command
The bcdedit / set {current} safeboot minimal command

Note: If the command is not recognized, try this instead: bcdedit / set minimal safeboot

  • Restart your computer and enter configuring your BIOS at the next start.
  • In your BIOS settings, change the operating mode SATA (or SATA Mode) in AHCI, save your changes and exit BIOS.
Change SATA Mode to AHCI
Change SATA Mode to AHCI
  • Open another elevated command prompt (following step 1) and type the following command: bcdedit / deletevalue {current} safeboot

Note : If the command is not recognized, try this instead: bcdedit / deletevalue safeboot

  • Restart your computer one last time. The next time you start up, your computer should start with AHCI drivers enabled.
  • Once the boot is complete, open the Samsung Magician and see if your SSD drive is recognized.

If the above procedures did not resolve the issue, continue with the next method below.

Solution 6: Use different third-party software

If all the methods presented above failed to allow you to force the Samsung Magician to detect your SSD drive, there are others software that will allow you to work around the problem.

If you tried to do migrate your operating system to another disk using Samsung magician, you can use Macrium Reflect to achieve the same result. The free version is enough to get the job done.

Did any of these steps help you resolve the issue? Let us know in the comments below.

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