Samsung has announced the launch of its new self-service repair service, which will allow customers who feel able to repair a damaged Galaxy product to take care of the repair by having access to original replacement parts, repair tools and guides. intuitive, visual and detailed repair tools. Samsung Electronics America announced this service, which will be available from the summer of 2022 in the United States for selected popular products of the brand. The service will be offered in partnership with iFixit, the leading online repair community.
More information on how this Samsung self-service repair service will work will be shared as it becomes available next summer in the US. At the moment, Samsung has said that the service, at its launch, will be available for products from the Galaxy S20 and S21 series and from the Galaxy Tab S7 + to replace the display, rear glass and charging port. Service users will also be able to return used parts directly to Samsung for responsible recycling. Over time, Samsung plans to expand this service to more models of its devices.
“At Samsung, we are creating more ways for consumers to extend the life of our products with premium service experiences,” said Ramon Gregory, Senior Vice President of Customer Care at Samsung Electronics America. “The availability of self-repair will provide our consumers with the convenience and more options for sustainable solutions.”
“We are excited to help Samsung develop a do-it-yourself repair solution by providing the repair information.” said Kyle Wiens, CEO of iFixit. “Every time you fix a device, you help the planet.”
This service will complement other customer-centric support services that Samsung offers to its customers in the US, designed to extend the life of devices, promote a circular economy and minimize electronic waste. Among these services, Samsung offers ‘same day’ service at authorized Samsung service centers and official Samsung service locations, and direct-to-home assistance for repairs. In addition to support services, Samsung is simplifying the recycling of unusable technology at more than 1,700 delivery points across the United States, where the company has repurposed or recycled more than 1.2 billion pounds of electronic waste since 2009.
Apple announced a similar service late last yearwith plans to make it available in the United States starting in 2022.