If you have always fought against telemarketing and you want to know how not to receive telephone and paper advertising on your phone number, landline or mobile, or to your physical address you are in the right place. Unfortunately, in recent years the scourge of unwanted spam for some it has become a real nightmare, with constant calls at all hours and insistent proposals from “official” call centers for telephone offers, options for online trading, service sales and much more.
A weapon available to users in the fight against telemarketing is the Public Register of Oppositions, but not everyone knows what it is and how it works. In the next paragraphs we will explain in detail how the Public Register of Oppositions (RPO) works and how it can help users to put a stop to telemarketing activities – even if, as we will see, the speech is certainly more complex than it seems.
What is the Public Register of Oppositions
The Register was designed with the aim of regulating the activities of telemarketing operators by providing users with the possibility of denying consent to telephone contact by the latter. The main problem is that the current legislation – throughout the European Union, not only in Italy – provides for a “opt-out” type systemor in which the user must take action to oppose telephone and paper advertising.
Since January 2011, subscribers can stop telemarketing activities at their telephone number or physical address, provided they know how to register in the Register of Oppositions, and by giving their consent to “get out” of what is often a veritable circle of hell for users. The operation of the Registry is simple, in theory: just provide your personal data and fill out a specific formtaking care to choose one of the methods indicated in the following paragraphs: once the request has been received, it may take up to 15 days to update the Register.
When registering with the Register, the “Register Code” is also provided: this is a numeric code associated with the telephone number registered for the service. In theory, this should represent a form of protection for the user against unauthorized access to their data; in practice, it is an anachronistic legacy of a time when there were no tools to verify the digital identity of a person, such as SPID.
So, in summary: for users who wish to prevent their mobile or landline phone number from being used for telemarketing and advertising purposes, they must:
- fill in the form available on the site www.registrodelleopposizioni.it;
- choose one of the methods of sending the form from web form, call to the toll-free number, e-mail or registered A / R;
- jealously keep the Register Code associated with the telephone number registered in the register.
In doing so, anyone who decides they want to telemarketing by picking up phone numbers from public telephone directories he will not be able to do it – and if you haven’t already, you had better a unsubscribe from paper telephone directories. At the moment, the procedures described are valid only for landline numbers, but in a few months they will also be valid for mobile phone numbers.
How not to receive telemarketing on your phone number
Here’s how not to receive telephone and paper advertising with the Opposition Register: the first thing to do is to choose the mode with which you intend to opt-out. In practice it is like saying: “I no longer want my phone to be used for telemarketing purposes.“
It’s possible register up to five telephone numbers at the same time of which you are the owner – for which those of third parties, such as relatives and friends, are excluded. You can register via web, email, call the toll-free number and registered mail. If the telephone procedure is chosen, a call must be made by the user concerned for each of the numbers to be entered in the Register.
How to register in the Public Register of Oppositions via the web
The easiest way to join the Registry is fill in the appropriate web form available on the site a this address. Enter your personal data and the number or telephone numbers for which you want to ask for the opposition, choosing from the appropriate drop-down menu the type of opposition: telephone advertising, paper advertising or both.
How to register in the Public Register of Oppositions by telephone
Those who are unfamiliar with the web or prefer the telephone option can sign up by calling the toll-free number 800 265 265 from the numbering to be entered. The procedure must be repeated if there are more numbers that you intend to register: just follow the automatic procedure and enter your personal data.
How to register in the Public Register of Oppositions via email
You can too send a simple email – it is not necessary to have a certified e-mail address – at the address firstname.lastname@example.org attaching the following data / documents:
- legible copy of an identification document of the telephone number holder;
- telephone number to be entered in the register;
- digital form completed in all its parts available a this address.
In the body of the email it is necessary to specify that registration in the register is required for the numbering of which the necessary documentation is presented.
How to register in the Public Register of Oppositions by registered mail
Someone prefers sending one registered mail with return receipt: in this case the procedure is similar to that for registration via email. The registered letter must be addressed to
“MANAGER OF THE PUBLIC REGISTER OF OPPOSITIONS – SUBSCRIBERS”, OFFICE ROME NOMENTANO, PO BOX 7211, 00162 ROME RM.
The following must be included in the letter accompanying the registered letter:
At the moment, however, on the official website, you can read the following note: “SUBSCRIBERS are advised that following the measures issued by the Government for the containment of COVID-19, the requests for registration, updating and revocation sent by registered letter will be handled at the end of the epidemiological emergency, while the web, email and green number.“
Why am I still getting calls even after I register?
However, there is an important fact to underline: at the moment, the Register is aimed solely and only at the holders of a number – no matter whether a natural or legal person – present in public telephone directories. And most of the advertising calls come from agencies that have huge phone number lists that have been around for years.
The advice we can give you is to invoke art. 83, par. 5, of the General Data Protection Regulation (EU Regulation 2016/679)which provides for the application of pecuniary administrative sanctions of up to 20 million euros o for companies, up to 4% of the total annual worldwide turnover of the previous year in the event of non-compliance with the RPO by telemarketing operators, together with the cancellation of your telephone number from the records of the call center that contacted you. Usually, this is enough as a deterrent to future calls.
Also beware of number portability operations with another operator: in fact, when a contract is signed with a new telephone operator while keeping the same telephone number, the old telephone operator deletes from the DBU, the Single Database containing all the telephone numbers of the public directories, the number of the holder who has decided to change operator.
As stated on the RPO website “simultaneously with the cancellation of the number by the old telephone company, the new telephone company must enter the same number in the DBU. In case of delay or failure to observe this procedure, the system on which the Public Register of Oppositions is based interprets the cancellation of the number by the old telephone company as a termination of the telephone line, canceling the registration.“
Therefore, make sure that the new operator has complied with the procedure by registering with the register.
It may interest you: Block spam or unwanted calls – the best apps to do it the easy way