here’s how the assistance system will improve


In recent years we have been able to appreciate the enormous work of the developer team of Whatsapp, committed to the continuous improvement of this popular instant messaging application through the resolution of the bugs found and the introduction of new features, all with the aim of guaranteeing users an ever richer and more enjoyable experience.

Among the innovations being introduced there is also the one by virtue of which users will have the opportunity to obtain support directly within a WhatsApp chat.

This is a feature that emerged early last year in a beta version of WhatsApp for Android and has now also been implemented in a beta version for iOS.

The WhatsApp team in recent months has no longer provided support through this system but it seems that in these hours something has changed and by going to the app Settings and then selecting Help and Contact us you can receive assistance directly from a chat (this type of conversations is always marked with a verified green check mark, so users can rest assured that the WhatsApp team is contacting them).

When contacting the application team, some information (such as phone number, connection type, app version, etc.) is shared to help those who need to provide the requested support.

The current state this functionality has only been implemented for some beta testers and there is no information on when it will be made available to all users in a stable version of the app.

How to try the news of WhatsApp

If you want to try the various versions of WhatsApp Beta for Android-based devices, you have the opportunity to do so through the Google Play Store, by subscribing to the beta testing channel (you can find the page dedicated to this program by following this link) or by manually installing the related APK files, which can be downloaded from APK Mirror (find the dedicated page following this link).

The stable version of the app can be downloaded through the following badge:

You may also be interested in: our WhatsApp guides

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